Client Renewal Specialist

TL;DR

Client Renewal Specialist: Working with bid variables and benefit data to initiate and prepare accurate, complete, profitable renewals and rate adjustments with an accent on client contract audits, cost containment, and compliance. Focus on analyzing client census data, discussing pricing adjustments, and collaborating with internal teams to ensure timely outcomes.

Location: Kingwood, Texas

Company

hirify.global provides comprehensive scalable HR solutions blending premium service and technology, with over 90 locations throughout the U.S.

What you will do

• Ensure client contracts are renewed expeditiously and accurately, including audits of census data like salaries, workers’ compensation codes, and benefit elections.
• Highlight historical reviews, future cost containment suggestions, and risk assessments in medical and workers’ compensation areas while explaining pricing adjustments.
• Develop solutions for client needs using analytical skills to meet cost containment goals and provide ongoing support throughout the renewal process.
• Explain renewal documents to clients and internal teams, gather feedback, and consult on cost-effective benefit packages with competitive comparisons.
• Assist in reviewing competitive bids, negotiating service fees, and handling termination procedures if needed.
• Collaborate with internal teams like Pricing & Review, Payroll, Sales, and Legal to confirm account accuracy and complete renewal administration.

Requirements

• High School Diploma or equivalent required; Bachelor’s Degree in related field preferred.
• One to two years related work experience preferred.
• Strong communication skills (verbal and written) for high-touch client rapport building.
• Strong analytical aptitude, organizational skills, and ability to work independently toward performance targets.
• Intermediate Microsoft Office skills; knowledge of PEO industry, business administration, and mathematics including algebra.
• Proven problem-solving, persuasion, negotiation, and conflict resolution skills.

Culture & Benefits

• Flexibility in over 80% of jobs for work-life balance.
• Career growth through continuous learning, mentorship, and training programs.
• Generous paid time off, top-tier medical/dental/vision benefits, health & wellness support, and paid volunteer hours.
• Emphasis on diversity, inclusivity, sense of belonging, and community partnerships.