Customer Success Manager

TL;DR

Customer Success Manager: Providing high-level customer support and service to prospective and current customers with an accent on finding solutions to customer needs in a rapidly growing business. Focus on company and product education, administrative and transaction assistance, and mitigating customer pain points.

Location: Any location, United States

Salary: $45,000 - $55,000 annually

Company

hirify.global is the world's first Active Insurance provider designed to help prevent digital risk before it strikes.

What you will do

• Ensure prospective and current customers receive assistance from hirify.global’s sales, insurance, security, and claims teams.
• Answer inbound questions and requests from customers over online live chat, e-mail, and phone.
• Educate customers on hirify.global’s product and how to use the online quoting platform and cybersecurity platform.
• Perform administrative insurance functions to support growth.
• Work with the hirify.global team to implement organizational and product changes that mitigate customer pain points.

Requirements

• 2+ years in a customer-facing support, service, operations, or customer success role, ideally in a high-volume B2B environment.
• Prior insurance experience is a plus; strong interest and ability to ramp quickly are essential.
• Demonstrated ability to own and resolve complex customer issues end-to-end.
• Excellent interactive and communication abilities, both written and verbal, especially in customer-facing roles.
• Strong organizational skills and attention to detail.
• Resourceful, enthusiastic, and a desire to operate in a start-up environment.

Culture & Benefits

• 100% medical, dental, and vision coverage.
• Flexible PTO policy.
• Annual home office stipend and WeWork access.
• Mental & physical health wellness programs.
• Competitive compensation and opportunity for advancement.