Operations Coordinator

TL;DR

Operations Coordinator: Delivering insurance and health services at scale, building the platform and operational capabilities, and running processes to guarantee delight and efficiency with an accent on managing insurance and health services processes. Focus on contributing to the definition and owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement.

Location: Must be based in France, Belgium or Spain

Company

hirify.global is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system.

What you will do

• Run insurance or health services processes.
• Ensure the day-to-day follow up and monitoring of operations.
• Contribute to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with service providers.
• Supervise partnerships, participating in the negotiation rounds, daily communication to ensure business continuity.
• Perform controls on daily operations to make sure the correct decisions were made and to identify training needs.
• Escalate feedback, helping to prioritise and supporting initiatives to make processes and services more delightful and efficient.

Requirements

• Passionate about delivering & optimizing top notch operations.
• A keen problem-solver and challenger with a dig deep mindset.
• Analytics skills, to be able to dive into data.
• Highly organised with exceptional follow-up skills, with strong attention to details.
• Strong and structured in written and verbal communication in English as well as in French or Dutch.
• Able to work and learn independently in a fast-paced environment.

Nice to have

• Experience in the insurance or the healthcare industry.

Culture & Benefits

• Fair rewards with generous equity packages for permanent contracts.
• Flexible Office: Amazing office space at HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship.
• Flexible vacation policy and flexible working hours.
• Comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country for permanent contracts.
• Learning & Training opportunities with a highly flexible Training policy, free books and budget to attend and speak at conferences.