Implementation Specialist

TL;DR

Implementation Specialist: Helping new clients get up and running with the hirify.global platform with an accent on integrations, data migration, and setup. Focus on ensuring a smooth transition into the platform and troubleshooting implementation challenges.

Location: Toronto, Canada

Salary: $65,000 CAD on target earnings

Company

hirify.global is on a mission to make a real impact for customers, the team, and the world.

What you will do

• Lead implementation calls with clients to guide them through setup and onboarding.
• Collaborate with Sales, Support, and Customer Success teams for smooth handoffs.
• Troubleshoot implementation challenges through problem-solving and collaboration with Support and Engineering.
• Accurately document customer interactions and updates in our system.
• Effectively manage time and tasks to meet implementation deadlines.
• Use AI tools to clean and prepare spreadsheets during onboarding processes.

Requirements

• 1–2 years of customer-facing experience, preferably in a tech environment.
• Strong technical aptitude and comfort with tools and integrations.
• Fluent in Excel (basic formulas, VLOOKUP, data manipulation, etc.).
• Excellent written and verbal communication skills.
• Highly organized with strong time management and multitasking abilities.
• Professional and empathetic when working with clients.

Culture & Benefits

• Paid time off and paid provincial holidays to facilitate strong work-life balance.
• Paid parental leave that provides employees with support and flexibility as they grow their families.
• Extensive benefit options including private pension matching, healthcare benefits, etc.
• Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events.