Principal Engineer (AI)

TL;DR

Principal Engineer (AI): Architecting and delivering a high-scale, AI-native platform to transform Go-To-Market operations with an accent on replacing legacy SaaS toolchains with bespoke AI agents and automated workflows. Focus on technical leadership, operational rigor, and maintaining excellence through robust monitoring and support.

Location: Must be in the office at least three days per week in London, England

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

• Architect the next-generation GTM platform using a mix of build and buy approaches.
• Replace a sprawling last-gen SaaS software toolchain with sharp, bespoke tooling.
• Contribute to our technical architecture as we grow, ensuring long-term scalability.
• Replace manual, heuristic-based processes with custom-built agents.
• Scale up and scale out solutions incubated by our GTM labs team.
• Foster and drive operational excellence with metrics, monitoring, and smart on-call and support.

Requirements

• 8–10 years of experience building high-quality products used to achieve key business objectives.
• Hands-on expert executor with experience guiding and leading small teams.
• Strong product, data, and technical fundamentals and good systems design skills.
• Experience running critical systems migrations.
• Fluency with Claude Code, Jules, Codex, and similar AI-powered developer tools.
• BSc in AI, Computer Science, Data Science, Maths, Statistics, or a related field.

Nice to have

• Built and deployed AI-native products with a strong AI/ML background.
• Experience running high-availability, high-quality platforms at real scale.
• Experience building software specifically for Sales, Marketing, or Customer Success.

Culture & Benefits

• Hybrid working policy: expected to be in the office at least three days per week.
• Radically open and accepting culture.
• Focus on doing incredible work to achieve our goals and unite the company through our core values.
• Values diversity and is committed to a policy of Equal Employment Opportunity.