IBM ESS Storage Support Engineer

TL;DR

IBM ESS Storage Support Engineer: Provide day-to-day remote operational support for a 4.5 PB IBM ESS storage environment with an accent on monitoring system health, alerts, capacity, and performance. Focus on investigating and resolving incidents, supporting IBM Spectrum Scale/GPFS in HPC environments, SAN troubleshooting, and routine health checks.

Location: Brazil, Mexico. Availability to work during EST business hours. Ability to provide weekend on-call support for Severity 1 incidents.

What you will do

• Monitor system health, alerts, capacity, and storage performance
• Investigate, troubleshoot, and resolve storage incidents and service issues
• Provide break-fix support and coordinate escalations
• Support IBM Spectrum Scale/GPFS in HPC environments and parallel filesystem workloads
• Perform routine health checks, preventative maintenance, and SAN troubleshooting
• Maintain documentation of incidents, resolutions, and recommendations
• Participate in weekend on-call for Severity 1 incidents

Requirements

• Fluent English, both written and spoken
• Proven hands-on experience with IBM ESS storage systems
• Experience supporting IBM Spectrum Scale/GPFS in HPC environments
• Good understanding of parallel filesystem workloads and HPC job patterns
• Experience with SAN environments (Brocade or Cisco fabrics, zoning, LUN masking, multipathing)
• Strong Linux administration skills (RHEL, SUSE)
• Working knowledge of AIX command line
• Availability to work during EST business hours and weekend on-call for Severity 1

Nice to have

• Experience with petabyte-scale storage environments
• Background in data centre or scientific computing
• Performance tuning of GPFS/Spectrum Scale
• Familiarity with ageing infrastructure support
• Incident management and root cause analysis

Culture & Benefits

• Highly competitive compensation
• Flexible working hours
• Continuous education, mentoring, and professional development
• Strong management and tech expertise
• 12-month contract with possible extension