Associate SOC Operations Support Analyst

TL;DR

Associate SOC Operations Support Analyst: Provide front-line technical support for mobile devices, kiosks, and operational apps in the SkyPro ecosystem with an accent on iOS troubleshooting, incident management, and hardware lifecycle. Focus on logging/escalating issues in ServiceNow, coordinating with teams/vendors, and monitoring system health via dashboards.

Location: Atlanta, 30354

Salary: $58,200–$66,600

Company

Staffing firm specializing in STEM connections and technical operations support.

What you will do

• Act as first point of contact for incidents and service requests, troubleshooting iOS devices, kiosks, and apps.
• Log, track, and escalate issues in ServiceNow while meeting SLAs.
• Manage device provisioning, hardware swaps, and large-scale deployments.
• Collaborate with internal teams and vendors on connectivity/hardware problems.
• Monitor queues and dashboards to spot trends and report issues.
• Document resolutions and improve support procedures.

Requirements

• 1–3 years in technical support, SOC, NOC, or help desk.
• Experience supporting enterprise iOS devices in managed environments.
• Proficiency with ticketing systems like ServiceNow.
• Strong communication and customer-first mindset.
• Excellent time management and prioritization in fast-paced settings.

Nice to have

• Familiarity with MDM tools or vendor coordination.
• Basic knowledge of BI tools like Power BI or Tableau.
• Experience with operational dashboards for data-driven decisions.

Culture & Benefits

• Fast-paced, high-visibility operations environment.
• For assignments 13+ weeks: medical, dental, vision, 401k, statutory sick pay.
• Reasonable accommodations for disabilities.
• Equal opportunity employer committed to diversity.