Application Support Specialist

TL;DR

Application Support Specialist (ERP): Provide direct technical support to partners and customers using hirify.global cloud ERP solutions with an accent on troubleshooting issues, analyzing business and technical requirements, and ensuring timely resolutions within SLAs. Focus on delivering consulting services, reproducing problems for R&D, and sharing best practices to enhance client satisfaction and product improvements.

Company

Leading innovator in cloud ERP solutions for small and midsized businesses worldwide, acquired by Vista Equity Partners in 2025.

What you will do

• Respond promptly to partner and customer inquiries via phone, chat, and web meetings to meet SLA objectives.
• Troubleshoot and resolve application-related issues while analyzing business requirements.
• Provide technical mentoring, coaching, and education on effective use of hirify.global products.
• Manage service requests, escalate when needed, and document issues for R&D and Professional Services.
• Collaborate with cross-functional teams to share best practices and create Knowledge Base articles.
• Communicate proactively about product updates, support issues, and strategic plans.

Requirements

• Understanding of accounting principles and/or business practices.
• College degree in Information Technology, Engineering, Computer Science, Accounting, or Finance.
• Previous experience in support at an ERP company, preferably SaaS-based.
• Technical and functional knowledge of Finance, Payroll, Construction, Credit Card, Bank Feeds, and Field Service.
• Strong problem-solving skills for remote troubleshooting of ERP/accounting software.
• Excellent verbal/written communication, multitasking, and interpersonal skills.

Culture & Benefits

• Collaborative, high-energy culture valuing work/life balance, efficiency, and simplicity.
• Passionate team focused on exceptional customer service and making a difference.
• Opportunities for professional and financial growth.
• Flexible deployment options and growth-friendly licensing.