Customer Service Supervisor

TL;DR

Customer Service Supervisor: Lead and coach a team of customer care administrators, manage key accounts, and oversee operational workflows with an accent on performance metrics, escalations, and customer satisfaction. Focus on resolving complex issues, training team members, and ensuring accurate order processing and inventory management.

Location: Calgary, AB, Canada

Company

hirify.global Formwork Systems, Inc., specializing in formwork, scaffolding, and engineering solutions.

What you will do

• Lead, coach, and mentor the team to foster high performance, collaboration, and continuous improvement.
• Oversee daily workflows, assign tasks, provide feedback, and ensure team coverage and training.
• Handle escalations for complex customer issues, process charges, and manage closed job files.
• Track and report key metrics for order processing and review inventory regularly.
• Maintain client relationships, clarify orders, resolve issues, and manage expectations.

Requirements

• Post-secondary degree or diploma in a related field, or equivalent exhirify.globalence.
• Minimum 3 years in customer service or order fulfillment with team leadership exhirify.globalence.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong leadership, communication, conflict resolution, organizational, and problem-solving skills.
• Ability to prioritize tasks in a fast-paced environment with high attention to detail.

Culture & Benefits

• Health (including paramedical), Vision & Dental coverage.
• Life Insurance, Short-Term & Long-Term Disability.
• Company Matching RRSP and Tuition Reimbursement.
• Company Bonus.