Senior Customer Onboarding Manager

TL;DR

Senior Customer Onboarding Manager (AdTech): Leading the onboarding experience for newly-signed customers to the Smartly platform with an accent on tailored plans, technical execution, and quick value realization. Focus on coordinating cross-functional teams, delivering training, and setting up reporting and automations to maximize platform usage.

Location: London, England, United Kingdom

Company

AI-powered advertising technology company transforming ad experiences for brands, managing creative and media for 700+ brands worldwide across platforms like Facebook, Google, Instagram, Pinterest, Snap, and TikTok.

What you will do

• Lead onboarding for Tier 1-3 customers, designing and delivering tailored plans to ensure seamless transition and long-term success.
• Act as subject matter expert on Smartly products, communicating solutions and implementing for customer needs.
• Coordinate internal teams for optimal onboarding, identifying quick wins, setting up reporting views, and showcasing feeds for automations.
• Deliver comprehensive platform training tailored to client challenges and goals.
• Take ownership of technical execution and collaborate with Sales and Customer Success teams.
• Qualify cases to ensure sales promises are delivered, fostering successful partnerships.

Requirements

• Bachelor's degree or equivalent practical experience.
• 4+ years digital experience, ideally with paid social (Meta) and programmatic media buying.
• Strong understanding of digital advertising platforms and tools.
• Experience with Google Sheets and Google Slides.
• Excellent communication and project management skills.
• Detail-oriented, self-motivated, and able to thrive in fast-paced environment.

Culture & Benefits

• Multinational team of 750+ from 60+ nationalities across 13 countries.
• Inclusive environment focused on Diversity, Equity & Inclusion.
• Collaborative and dynamic onboarding team.