Customer Support Advisor

TL;DR

Customer Support Advisor: Handle customer enquiries by phone, email, and post while delivering professional experiences, manage admin tasks like logging documents and post, support claims submissions and resolve issues. Focus on maintaining accuracy, empathy, confidentiality, and GDPR compliance in varied fast-paced or repetitive workflows.

Location: Hybrid in Warrington, UK with paid parking and great transport links

Salary: £24,000 annual

Company

hirify.global Limited, focused on customer care in finance services.

What you will do

• Handle customer enquiries with patience and professionalism via phone, email, and post
• Manage post, emails, records, and admin tasks with high accuracy
• Support claims submissions and resolve issues before escalation
• Ensure confidentiality and GDPR compliance in all interactions

Requirements

• Hybrid working in Warrington, UK
• Clear and confident communicator with strong listening skills
• Attention to detail and problem-solving ability
• Positive attitude and adaptability for repetitive tasks and busy call days
• Previous customer service experience (claims/complaints handling is a plus)

Culture & Benefits

• 25 days holiday + bank holidays
• Holiday buy scheme
• Paid parking
• Modern office with excellent facilities and great transport links
• Friendly team environment putting customer care first