Intake Specialist (Legal)

TL;DR

Intake Specialist (Bilingual Legal): Serve as the first point of contact for potential clients in a US criminal defense law firm, conducting intake interviews and managing case information with an accent on accurate documentation and timely escalation. Focus on handling urgent inquiries, maintaining client communication, and ensuring compliance with firm procedures under high-pressure situations.

Location: Fully Remote. Preferred: Latin America, South Africa. Working Hours: 9:00 am - 5:00 pm EST. Holidays: US Federal Holidays.

Salary: USD 1,000 - 1,400 per month

Company

US-based Criminal Defense Law Firm committed to strong legal representation with a client-focused approach, professionalism, and dedication to complex legal matters.

What you will do

• Answer incoming calls and respond to urgent client inquiries professionally.
• Conduct structured intake interviews for criminal defense matters, gathering detailed case information.
• Enter, update, and manage client data in case management software like Filevine or Clio.
• Assess urgency, escalate critical matters, and schedule follow-ups.
• Provide receptionist support including call routing, message taking, and email responses.
• Ensure all documentation is accurate, complete, and compliant with firm procedures.

Requirements

• 2+ years experience in legal intake, criminal defense case management, or receptionist roles in a US law firm (preferred)
• Fluency in Spanish and English (spoken and written)
• Strong organizational skills to manage multiple calls and tasks.
• Experience with Filevine, Clio, or similar legal case management systems.
• Ability to remain empathetic, calm, and professional with distressed callers.
• Excellent written and verbal communication skills.

Culture & Benefits

• Fully remote work arrangement.
• Work with a professional, responsive, and client-dedicated team.
• Standard full-time employment.