Client Success Manager (Digital Marketing)

TL;DR

Client Success Manager (Digital Marketing): Manage and nurture 25–30 client accounts across industries, acting as the bridge between clients and delivery team to ensure goals are met and relationships strong. Focus on translating technical updates into client-friendly communication, proactively reporting progress, overseeing timelines in ClickUp, and analyzing campaign performance for insightful recommendations.

Location: Fully Remote (Durban, South Africa), working hours 9am–5pm EST

Salary: $2,000–$2,200

Company

Results-driven digital marketing agency partnering with businesses to grow online presence via web design, SEO, and paid advertising.

What you will do

• Manage and nurture 25–30 client accounts across various industries.
• Translate technical digital marketing updates into clear, client-friendly communication.
• Act as main point of contact for client queries, status updates, and feedback.
• Coordinate with internal team to ensure on-time project deliverables.
• Prioritize requests based on impact and team capacity.
• Proactively report progress, task completions, and updates.
• Oversee project timelines and deliverables using ClickUp.
• Track campaign performance and provide insightful reports with recommendations.

Requirements

• Minimum 3 years experience as Account Manager, Client Success Manager or related
• Experience working in digital marketing agencies required
• Fluent in English, oral and written
• Proficiency in organizational tools and CRMs like ClickUp, GoHighLevel.
• Solid understanding of digital marketing: web design, SEO, Google Ads.
• Strong communication, interpersonal, organizational, and time management skills.
• Strategic thinking and proactive problem-solving.

Culture & Benefits

• Work with top agencies and startups worldwide.
• Full-time remote position.
• Focus on professional, emotional, and personal fulfillment.