Staff Solution Architect

TL;DR

Staff Solution Architect (Observability): Drive technical strategy on largest complex deals, lead discovery, solution design, POCs, and executive conversations connecting platform to engineering priorities. Focus on advising enterprises on AI-era observability, modern operations, turning complex environments into scalable architectures, and owning technical wins.

Location: Remote - United States

Salary: $200,000 - $236,000 USD (OTE, Base + Commission)

Company

Observability platform for developer tools serving companies like Slack, HelloFresh, post-Series D with 200+ distributed employees.

What you will do

• Drive technical strategy on largest deals partnering with AEs and sales leadership.
• Lead discovery, solution design, POCs, competitive bake-offs, and build stakeholder conviction.
• Advise engineering leaders on observability, operations, and software building practices.
• Instrument apps, unblock issues, and prove outcomes in customer environments.
• Build scalable technical content, demos, architectures, and deliver impactful presentations.
• Collaborate across sales, product, engineering to refine go-to-market and shape product direction.
• Mentor peers and demonstrate leadership judgment.

Requirements

• 7+ years pre-sales, solution architecture, or customer-facing technical experience in B2B SaaS, ideally enterprise.
• Track record winning complex high-value deals with sophisticated stakeholders.
• Experience selling to developer, SRE, engineering organizations with technical depth and business fluency.
• Hands-on fluency in cloud, containers, Kubernetes, distributed systems, APIs, observability, distributed tracing, OpenTelemetry.
• Comfort with code across languages to guide instrumentation.
• POC ownership, success criteria definition, risk management.
• Willingness to travel ~20%.
• No visa sponsorship or transfers.

Nice to have

• Familiarity with MEDDPICC or Command of the Message.

Culture & Benefits

• Fully distributed company with trust, autonomy, accountability from Day 1.
• Generous equity, transparent pay levels, unlimited PTO, paid sabbatical.
• Full benefits coverage, up to 16 weeks paid parental leave, home office/internet stipend, annual development allowance.