Supervisor, MBOCS

TL;DR

Supervisor, MBOCS: Manages the technical client service team providing support consistent with contractual obligations with an accent on resolving client issues, developing solutions, and monitoring service level agreements. Focus on overseeing team production, establishing processes, and collaborating with internal stakeholders to minimize disruptions and ensure client satisfaction.

Location: Onsite in Vertis North, Quezon City, Philippines. Amenable to shifting/rotational schedule.

Company

hirify.global is a leading payments technology company delivering innovative solutions for clients worldwide.

What you will play

• Oversee team production and resolve outstanding client issues by initiating contact and escalating when necessary.
• Direct team to deliver quality customer service aligned with strategic initiatives and service level agreements.
• Build relationships with stakeholders to prioritize work and foster collaboration.
• Collaborate on system changes to communicate impacts to team and clients.
• Manage resources during service disruptions for quick restoration and root cause analysis.

Requirements

• Preferably Bachelor's Degree.
• Minimum 4 years related professional experience.
• Amenable to shifting/rotational schedule and willing to work onsite in Vertis North, Quezon City.

Culture & Benefits

• Full-time position with focus on professional growth and team leadership.