Customer Support Everyday Banking

TL;DR

Customer Support Everyday Banking: Support customers with everyday banking through inbound calls, guiding them via the banking app and resolving day-to-day and complex queries. Focus on listening carefully, responding clearly, and progressing through skill levels to handle advanced enquiries.

Location: Birmingham, Colmore Row (Hybrid working available after six-week onsite training; shift pattern 8am-10am start, 4pm-6pm end, max five out of seven days including 37.5% weekends)

Salary: £26,200 increasing to £26,950 after 6 months, up to £31,450 at highest skill level

Company

We're rebooting an icon and building the future of finance at hirify.global.

What you will do

• Handle inbound customer calls for everyday banking support, including app guidance and query resolution.
• Progress through the Skill Progression Framework to manage more complex enquiries and wider responsibilities.
• Collaborate in a supportive team using modern tools and clear guidance.
• Participate in a comprehensive six-week onsite training programme.

Requirements

• No planned holidays or commitments during first two months after start date (Tuesday 09/06/26)
• Comfortable with shift pattern: 5-day week, starts 8am-10am, ends 4pm-6pm, including up to three weekend days over four weeks
• Strong customer service skills and passion for helping people.
• Experience in banking, insurance, or financial services helpful but not essential; full training provided.
• Openness to learning and growing within a structured development framework.

Culture & Benefits

• Hybrid working after training and checks.
• Up to 15% employer pension contribution, annual performance bonus, BUPA private medical benefit.
• 22 days’ holiday plus bank holidays, increasing over time; salaries reviewed annually.
• Share schemes, financial wellbeing tools, discounted shopping, wellbeing initiatives, inclusive parental leave.
• Colmore Row site facilities: free parking, lunch areas, free drinks, rest areas, prayer rooms, showers.
• Diverse and inclusive organisation with colleague networks, disability confident.