Senior Partner Operations Manager

TL;DR

Senior Partner Operations Manager (Healthcare/SaaS): Serve as primary point of contact for partners post-sales, defining operational strategies to drive enrollment, engagement, renewals, and integrations. Focus on cross-functional collaboration with clinical, operational, and technology teams, troubleshooting issues, and developing processes for partner success.

Location: Remote (United States) Applicants must have a legal right to work in the United States; no immigration or work visa sponsorship provided

$118,300 - $185,900 a year (includes base, variable, and equity)

Company

AI-powered healthcare platform pioneering AI Care for physical therapy, women’s health, mental health, and more, serving 1,000+ enterprise clients across three continents.

What you will do

• Serve as primary point of contact and advocate for partners after initial sales phase.
• Define and execute operational strategies focused on enrollment, engagement, renewals, and integrations throughout partner lifecycle.
• Operate cross-functionally with Implementation, Customer Success, and Partner Operations teams.
• Collaborate with clinical, operational, and technology teams to represent partner needs and support clinical solution integrations.
• Act as subject matter expert for Partner Success, evaluating partnerships and building business cases.
• Create processes, documentation, and training for Customer Success teams; support Channel Sales enablement.
• Deliver business reviews, partner reporting, and troubleshoot operational issues.

Requirements

• 5+ years in healthcare partnerships, healthcare consulting, or SaaS customer success
• Must have experience in customer success management, implementation, or consulting
• Strong project management skills for multiple concurrent workstreams
• Strategic and systemic thinking with methodical execution
• Entrepreneurial mindset with comprehensive documentation and flexibility
• Proactive, accountable, detail-oriented with strategic problem-solving
• Strong presentation skills to articulate product vision
• Interest in healthcare industry transformation
• AI fluency at least Level 1 (uses AI daily for productivity)

Culture & Benefits

• Remote-first company with flexible working hours
• Comprehensive health, dental, vision insurance; HSA; life and AD&D insurance
• 401(k), equity shares, discretionary PTO, parental leave
• Financial advisory services, supplemental insurance benefits
• Paid company holidays, free digital therapist for you and family