Customer Support

TL;DR

Customer Support: Supporting customers side-by-side in a branch and then transitioning to working from home, handling inbound calls and helping customers through a range of channels. Focus on helping people through important moments, offering reassurance, guidance and practical support.

Location: Peterborough branch initially, then transitioning to a home working role.

Salary: £26,200 increasing to £26,950 after 6 months

Company

hirify.global is rebooting an icon and building the future of finance.

What you will do

• Support customers side-by-side in a branch.
• Handle inbound calls and help customers through various channels, including social media, web-chat, and remote video appointments.
• Provide reassurance, guidance, and practical support during important moments.
• Adapt to different customer needs and promote digital services.
• Connect customers with the right products and services.

Requirements

• A minimum of 12 month’s customer service experience.
• Suitable home working environment including a private area and a stable/secure Wi-Fi connection.
• Advocate for hirify.global's products and services.
• Excellent knowledge of banking app and products.
• Commitment to deliver on promises and going above and beyond for customers.

Culture & Benefits

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Private medical benefit with BUPA.
• Share schemes.
• 22 days’ holiday (increases over time), with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.