Fulfilment Center Lead

TL;DR

Fulfilment Center Lead (Operations): Building a high-performance, customer-first culture by enabling the team and creating a great place to work with an accent on site performance across safety, quality, and cost. Focus on leadership coaching, internal team development, and delivering sustainable, reliable results that consistently exceed customer expectations.

Location: Onsite in Amsterdam, Netherlands

Company

Picnic is a rapidly growing online supermarket delivering groceries to millions of people across Europe.

What you will do

• Take responsibility for site performance on a weekly, period, and annual basis, meeting safety, quality, and operational KPIs.
• Create a high-performance environment where teams are supported, motivated, and accountable.
• Guide and coach Operations Managers and Supervisors to strengthen leadership quality across the site.
• Deliver results on retention, perfect deliveries, delivery capacity, UPH, cost, and operational standards.
• Handle critical incidents, manage escalations, and ensure smooth operational planning and continuity.
• Work with the FC People Partner and external stakeholders as required.

Requirements

• Bachelor’s or Master’s degree in relevant field.
• 6+ years operations experience, including large multi-shift teams.
• Familiar with fast-paced environment.
• Proven ability to lead, coach, and build high-performing teams.
• Experience driving Lean and continuous improvement initiatives.
• Fluent in English and Dutch.

Culture & Benefits

• Competitive compensation package.
• 25 vacation days per year.
• Option to lease a car.
• Freshly prepared breakfast, lunches, and dinner at the FC, as well as snacks and drinks.
• Flexible company pension plan.
• Picnic laptop and smartphone.

Hiring process

• All decisions regarding applications will be based on qualifications and merit.
• Committed to building a safe and inclusive working environment where everyone can be themselves.