Trust & Safety Associate (French and German)

TL;DR

Trust & Safety Associate (Content Moderation): Managing creator and user operations, including content moderation, appeals, and policy enforcement with an accent on maintaining a safe environment for a global storytelling platform. Focus on investigating reported content, resolving user inquiries, and refining policies to improve the creator and reader experience.

Location: Must be based in France

Компания

hirify.global Entertainment is a leading global entertainment company and pioneer of the mobile webcomic format, home to a massive ecosystem of storytelling platforms and creators.

Что делать

• Review and investigate escalated reports and appeals regarding potential policy violations.
• Conduct objective, thorough, and evidence-based investigations into reported content.
• Resolve issues reported by moderation teams and respond to user inquiries and complaints.
• Collaborate with internal and external stakeholders to refine policies and improve user experience.
• Track and resolve technical issues and bugs in coordination with other departments.
• Stay updated on current events to assist with policy research and analysis.

Требования

• Native-level proficiency in French and German is required.
• 1-2 years of experience in trust and safety or community management, specifically with UGC moderation.
• Bachelor's degree in a related field.
• Strong proficiency with tools such as Zendesk, Airtable, SharePoint, and MS Office.
• Ability to analyze complex cases and interest in internet governance and compliance.
• Experience working within a multicultural company environment.

Процесс найма

• The hiring process may involve the use of AI tools for application review and resume analysis, though final decisions are made by humans.