Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of Mid Market customers in Australia and New Zealand to ensure maximum platform value and ROI with an accent on business strategy alignment and NET MRR growth. Focus on establishing success metrics, conducting Executive Business Reviews, and collaborating with sales to identify expansion opportunities.

Location: Melbourne, Australia (Hybrid)

Company

hirify.global is a powerful work management platform designed to help teams collaborate, increase productivity, and remove complexity.

What you will do

• Manage a portfolio of Mid Market customers across Australia and New Zealand to ensure ROI and NET MRR growth.
• Build strong customer relationships and serve as a hirify.global advocate throughout the customer journey.
• Partner with customers to establish clear business goals, timelines, priorities, and success metrics.
• Conduct Executive Business Reviews (EBRs) to assess progress and the platform's impact on productivity.
• Collaborate with sales partners and deployment consultants to maximize platform value and identify expansion opportunities.
• Act as a coach and mentor within the services organization, providing expert guidance on work management.

Requirements

• 4+ years of experience in Customer Success Management or customer-facing roles supporting mid-market clients.
• Degree in Business.
• Experience working with Marketing, Professional Services, IT, or PMO teams.
• Ability to build and maintain strong relationships with executives.
• Knowledge and hands-on experience in project management, business process redesign, and change management.
• Fluent English communication skills.

Nice to have

• Additional language skills, such as Korean or Mandarin.
• Problem-solver mentality and critical thinking skills.
• Self-starter attitude with strong ownership and curiosity.

Culture & Benefits

• Hybrid work mode with 2–3 in-office days per week to foster collaboration.
• Environment that prizes a growth mindset, mutual support, and creative problem-solving.
• Customer-focused and collaborative culture where the team wins together.
• Emphasis on ownership at all levels of the organization for personal and collective growth.

Hiring process

• Recruiter screening.
• Interview with the Hiring Manager.
• Final round with Senior Leadership of Customer Success.