Technical Customer Service Specialist (Compliance)

TL;DR

Technical Customer Service Specialist (Compliance): Delivering high-quality technical support for Consumer Compliance software solutions with an accent on first-level troubleshooting and customer guidance. Focus on resolving software installation and configuration issues, performing team-based analysis, and maintaining detailed CRM records in Salesforce.

Location: Hybrid (8 days/month), Cluj-Napoca, Romania

Company

hirify.global is a global technology company providing expert software and information solutions for leading professionals worldwide.

What you will do

• Handle first-level customer inquiries across phone, email, chat, and web ticketing channels.
• Troubleshoot technical issues to determine if they are user errors or application deficiencies.
• Educate customers on product usage and available services.
• Maintain accurate and timely documentation of customer interactions within Salesforce.
• Collaborate with team members to analyze and solve complex technical problems.
• Provide 24x7 pager coverage for specific product lines.

Requirements

• Bachelor’s degree in Computer Science or a related field.
• 1+ years of previous technical customer service experience.
• Understanding of PC and network operating systems.
• Working knowledge of cloud platforms such as Azure, Google Cloud, or AWS.
• Experience with ASP.NET, AJAX, JSON, Web Services, HTML/DHTML, and CSS.
• Fluency in English.

Nice to have

• Familiarity with XML, MSLT, XSD, and SOAP.

Culture & Benefits

• Personal development through internal and external training via the #GROW program.
• Yearly performance bonus, referral bonuses, and meal/gift vouchers.
• Corporate Health Insurance and comprehensive mindfulness and wellbeing programs.
• Up to 28 days of annual leave based on seniority.
• Strong Work from Home culture with a flexible working schedule.

Hiring process

• Interviews conducted without the assistance of AI tools or external prompts.
• In-person interviews are a mandatory part of the process.
• Requirement to remove virtual backgrounds during remote interview stages.