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Product Manager - EC First Party Development Department (ECFD) (E-commerce)
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Описание вакансии
Текст:
TL;DR
Product Manager - EC First Party Development Department (ECFD) (E-commerce): Define and develop retail and e-commerce products across Rakuten's first-party services with an accent on user research, product requirements, KPI analysis, and long-term roadmaps. Focus on coordinating stakeholders, validating solutions through data, and improving customer and partner experiences across complex retail systems.
Location: Tokyo, Japan
Company
operates a large e-commerce and digital services ecosystem serving customers in Japan and globally, including shopping, payments, financial services, telecommunications, media, and sports.
What you will do
- Research users, markets, industries, and operational data to identify customer and partner needs.
- Define product requirements and functional specifications based on technical and operational insights.
- Monitor product KPIs and report findings to stakeholders.
- Coordinate product design and development meetings across teams, groups, and external partners.
- Create product visions and mid- to long-term roadmaps aligned with business strategy.
- Act as a Service Owner and maximize value for customers and partners across first-party e-commerce services.
Requirements
- Growth mindset, flexibility, and willingness to learn new skills and domain knowledge.
- Strong problem-solving, critical-thinking, leadership, and stakeholder-management skills.
- Business-level Japanese is required.
- Experience with product requirements, functional specifications, project planning, or software engineering is beneficial.
- Experience analyzing quantitative and qualitative customer or business-operation data is beneficial.
- The role is based in Tokyo, Japan.
Nice to have
- BSc or BA in Computer Science, Engineering, or a related field.
- Product management experience in e-commerce or retail systems, including logistics, order management, payments, or CRM.
- Knowledge of retail sectors such as fashion, commodities, medical products, supermarkets, or drugstores.
- Experience evangelizing products to industries, customers, and partners.
- TOEIC score of 800 or above.
Culture & Benefits
- Work within the EC First Party Development Department, with nearly 150 full-time employees.
- Join a product-management group of approximately 25 employees and subcontractors.
- Collaborate with professionals from fashion, software, systems consulting, and systems integration backgrounds.
- Work on growing e-commerce services such as Fashion, 24, Mart, Zenkoku Super, and Bic.
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