Senior Business Travel Consultant (Customer Support)

TL;DR

Senior Business Travel Consultant (Customer Support): Delivering elite service to senior leaders and high-value clients, managing complex travel arrangements with an accent on personalized service and time-critical changes. Focus on maintaining high CSAT scores while meeting productivity goals in a fast-paced environment.

Location: Remote within the UK and Ireland, with a hybrid component requiring proximity to hubs in Edinburgh, Birmingham, or London.

Company

hirify.global is an intelligent platform for travel and spend management, automating travel bookings, expenses, and invoice processing for over 10,000 companies worldwide.

What you will do

• Manage end-to-end travel arrangements for executives and VIPs, including air, hotel, and ground transport.
• Provide expert recommendations aligned with traveler preferences and company policy.
• Handle urgent travel disruptions with speed and empathy.
• Manage multiple communication channels in a fast-paced environment.
• Build long-term relationships with executive travelers through high-quality service.
• Collaborate with peers to maintain a high-performance service culture.

Requirements

• Proven experience in high-touch customer service (executive travel, hospitality, luxury brands).
• GDS experience (Amadeus, Sabre, Galileo or similar).
• Strong understanding of contact center performance metrics.
• Exceptional communication skills with a polished and discreet style.
• Ability to remain calm and solutions-focused in high-pressure situations.
• Strong organizational skills and attention to detail.

Nice to have

• Experience supporting senior stakeholders or C-suite executives.
• Exposure to out-of-hours or on-call travel support models.

Culture & Benefits

• IRL-first approach, with the team working in-person 3 days a week.
• Fully remote flexibility within a collaborative team.
• Opportunity to shape how millions of people experience work.
• Equal opportunity employer valuing diversity and inclusion.