Cx Prevention Lead

TL;DR

Cx Prevention Lead: Streamlining operational processes and implementing solutions to minimize financial losses within the customer experience team with an accent on compliance and risk mitigation. Focus on identifying automation opportunities and improving customer service workflows to enhance performance and satisfaction.

Location: Hybrid in Barcelona

Company

hirify.global is the world’s leading travel subscription platform.

What you will do

• Reduce manual and technical errors through proactive measures and ensure compliance.
• Perform audits to ensure continued compliance and lead calibration sessions.
• Maintain and update internal documentation to prevent manual errors.
• Track technical issues with financial impact and engage stakeholders for resolution.
• Identify opportunities for automation and optimize customer service workflows.

Requirements

• Proficiency with CRM software and data analysis tools.
• Fluent in English (knowledge of additional languages is a plus).
• Self-motivated with a proactive attitude and strong collaboration skills.
• Excellent numerical, analytical, and presentation skills.
• Availability to travel and provide on-site support to CX Partners.

Nice to have

• Experience with Applied AI Tools such as Gemini.
• Experimentation mindset and eagerness to integrate emerging AI-driven solutions.
• Ability to leverage AI tools to streamline processes and enhance productivity.
• Adaptability and learning agility to new AI features and capabilities.

Culture & Benefits

• Rewarding compensation package including Prime Plus membership and performance-based bonuses.
• Continuous learning with free Coursera access and leadership development programs.
• Personalized career paths and internal mobility opportunities.
• Hybrid home-office model focused on outcomes and work-life balance.
• After-work events, padel tournaments, and a diverse, open-minded team environment.