Senior Business Travel Consultant (German Speaking)

TL;DR

Senior Business Travel Consultant (German Speaking): Delivering elite travel services to senior leaders and VIP clients with an accent on personalized, time-critical, and relationship-driven interactions. Focus on managing complex itineraries, handling urgent disruptions, and building long-term relationships while meeting productivity and efficiency expectations.

Location: Must be based within commuting distance of hirify.global's hubs.

Company

hirify.global is the intelligent platform for travel and spend management, automating travel bookings, expenses, and invoice processing for over 10,000 companies worldwide.

What you will do

• End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests.
• Provide expert recommendations aligned to traveler preferences, company policy, and duty of care.
• Handle urgent and high-impact travel disruptions with speed, empathy, and precision.
• Manage multiple channels (phone, chat, email) in a fast-paced Executive Care environment.
• Build long-term relationships with Executive travelers through consistent, high-quality service.
• Collaborate closely with peers to maintain a high-performance, elite service culture.

Requirements

• Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar).
• GDS experience (Amadeus, Sabre, Galileo or similar).
• Strong understanding of contact center performance metrics, including productivity, efficiency, and CSAT.
• Exceptional communication skills with a polished, confident, and discreet style.
• Ability to remain calm, decisive, and solutions-focused in high-pressure situations.
• Strong organizational skills and attention to detail.

Nice to have

• Experience supporting senior stakeholders, C-suite, or high-net-worth individuals.
• Exposure to out-of-hours, follow-the-sun, or on-call travel support models.

Culture & Benefits

• Receive competitive compensation and equity ownership in hirify.global.
• Rest and recharge with 25 days of annual leave plus bank holidays.
• Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
• Focus on your family with 12-16 weeks’ paid parental leave.
• Broaden your horizons with up to 20 "Work from Anywhere" days per year.
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years.