Senior Business Travel Consultant (German Speaking)

TL;DR

Senior Business Travel Consultant (German Speaking): Delivering elite service to senior leaders and high-value clients, managing complex travel arrangements with a focus on personalized service and efficient handling of last-minute changes. Focus on maintaining high CSAT scores while meeting productivity expectations in a fast-paced environment.

Location: Must be based within commuting distance of Berlin or Munich hubs.

Company

hirify.global is the intelligent platform for travel and spend management, automating travel bookings, expenses, and invoice processing.

What you will do

• Manage end-to-end travel arrangements for executives and VIPs, including air, hotel, and ground transport.
• Provide expert recommendations aligned with traveler preferences and company policy.
• Handle urgent travel disruptions with speed and empathy.
• Manage multiple communication channels in a fast-paced environment.
• Build long-term relationships with executive travelers through high-quality service.
• Collaborate with peers to maintain a high-performance service culture.

Requirements

• Proven experience in high-touch customer service (executive travel, hospitality, or luxury brands).
• Strong understanding of contact center performance metrics.
• Exceptional communication skills with a polished and discreet style.
• Ability to remain calm and solutions-focused in high-pressure situations.
• Strong organizational skills and attention to detail.
• GDS experience (Amadeus, Sabre, Galileo, or similar).

Nice to have

• Experience supporting senior stakeholders or C-suite executives.
• Exposure to out-of-hours or on-call travel support models.

Culture & Benefits

• Competitive compensation and equity ownership.
• Generous vacation days and public holidays.
• Private healthcare or gym allowance.
• Unforgettable hirify.global events and annual summer party.
• Flexible compensation plan.
• Relocation support to one of hirify.global's hubs.

Hiring process

• Submit your resume in English.
• Include an updated portfolio and/or resume.