Automation & Crm Analyst
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Automation & Crm Analyst: Identifying, analyzing, and driving Automation and CRM improvement initiatives with an accent on understanding business needs and translating them into actionable requirements. Focus on collaborating with Engineering teams to deliver scalable solutions and continuously improve Automation & CRM processes.
Location: Hybrid in Porto, Portugal
Company
is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world.
What you will do
- Identify and analyse Automation & CRM improvement opportunities.
- Engage with stakeholders to understand needs, challenges, and priorities.
- Translate business requirements into clear functional and technical documentation.
- Support prioritization and manage multiple initiatives simultaneously.
- Collaborate with Engineering teams to align on solution design and delivery.
- Conduct testing, validation, and post-implementation reviews.
Requirements
- Experience in Process Improvement, Business Analysis, RPA, or Salesforce.
- Strong attention to detail and structured thinking.
- Comfortable managing multiple priorities and driving initiatives forward.
- Proactive mindset with the ability to identify improvement opportunities independently.
- Strong communication skills, with the ability to bridge business and technical teams.
- Fluent in English (written and spoken)
Nice to have
- Experience with RPA tools (e.g., UiPath).
- Exposure to Salesforce, Python, C#, or Google Apps Script.
- Knowledge of Agile, Design Thinking, or Six Sigma methodologies.
- Experience working with B2C and/or B2B processes, with the ability to identify and implement automation opportunities that improve customer journeys and operational efficiency.
Culture & Benefits
- Health insurance for the whole family, flexible working environment and well-being support and tools.
- Extra days off, sabbatical program and days for you to give back for the community.
- Training opportunities and free access to Udemy.
- Flexible benefits program.
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