Customer Experience Specialist (Travel)

TL;DR

Customer Experience Specialist (Travel): Enhancing the experience of business travelers by resolving travel issues and exceeding customer expectations. Focus on providing innovative solutions and maintaining a customer-first mentality in a dynamic, office-based environment.

Location: Office based in Birmingham City Centre, 5 days/week.

Company

hirify.global is the intelligent platform for travel and spend management, automating everything from travel bookings to expenses and invoice processing.

What you will do

• Be a role model and trusted advisor, showcasing hirify.global values and a customer-centric approach.
• Support and engage with customers regarding their global business travel requirements.
• Communicate with customers via phone, live chat, and email to resolve travel issues effectively.
• Exceed customer expectations when managing bookings, queries, and requests.
• Answer customer requests as a trusted travel advisor, providing innovative solutions.
• Stay up-to-date with new features and product launches in hirify.global.

Requirements

• Native or fluent level of English.
• Great communication skills, fluency in English, both written and spoken is essential.
• Experience in a customer-facing role, whether retail or call center environment.
• Proficient with technology and able to handle multiple tasks simultaneously.
• Performance-driven with a strong customer-first mentality.
• Comfortable with an office-based environment and shift flexibility.

Nice to have

• Experience supporting customers via email, live chat, and phone.
• Experience working with KPIs and metrics, specifically with a focus on quality.

Culture & Benefits

• Competitive compensation and equity ownership in hirify.global.
• 25 days of annual leave plus bank holidays.
• Private medical cover, voluntary dental insurance, and discounted gym memberships.
• Company pension plan with Aviva.
• Life Insurance and income protection.
• Cycle and electric car schemes.