Techops Specialist (IT Support)

TL;DR

TechOps Specialist (IT Support): Providing internal IT support and building a world-class IT experience at hirify.global with an accent on managing IT assets, configuring MDM tools, and administering identity management solutions. Focus on maintaining network infrastructure, securely configuring SaaS tools, and providing audio-visual support for meeting rooms and company events.

Location: On-site in Birmingham, within commuting distance to the hub. Requires being in the office at least 4 days per week.

Salary: $75,000 - $100,000

Company

hirify.global (formerly Travelhirify.global) is the intelligent platform for travel and spend management, automating everything from travel bookings to expenses and invoice processing.

What you will do

• Be part of a global TechOps team, supporting hirify.global employees across all hubs.
• Work on tickets in Zendesk, providing route analysis and improving processes.
• Assist with the lifecycle of hirify.global assets, including cataloging, repair, shipping, inventory, and purchasing.
• Configure and maintain MDM tools, deploying new configurations and managing applications.
• Administer Okta, creating workflows, implementing new/existing SaaS using SAML, SCIM, and leveraging APIs.
• Maintain network infrastructure and associated systems through core skills and change management.

Requirements

• Experienced in a fast-paced environment with the ability to adapt accordingly.
• Experienced in providing internal IT Support.
• Operational experience supporting Windows, macOS, and mobile devices.
• Administration experience implementing & managing modern MDM tools such as Microsoft Intune and/or Jamf Pro.
• Administration experience managing identity management tools such as Okta & Active Directory.
• Experience managing modern SAAS tools (Slack, Notion, Box & Zoom).

Culture & Benefits

• IRL-first approach to work, with the team working together in-person 3 days a week.
• Relocation assistance available for certain roles from anywhere in the world.
• English is the official language at the office.
• hirify.global is an equal opportunity employer.