Expert Database Support Analyst (Medtech)

TL;DR

Expert Database Support Analyst (Medtech): Providing advanced technical support for healthcare software solutions with an accent on complex SQL Server database performance and healthcare interoperability workflows (HL7/FHIR). Focus on diagnosing system-level failures, optimizing T-SQL performance, and acting as an escalation point for critical client infrastructure issues.

Location: Remote, must be based in Canada (PST / MST time zone)

Salary: $95,926–$100,000 CAD

Company

hirify.global is a healthcare software provider dedicated to improving clinical and operational outcomes through advanced digital solutions.

What you will do

• Diagnose and resolve high-complexity interoperability issues involving HL7, FHIR, and API integrations.
• Perform advanced SQL Server performance tuning, indexing strategies, and deadlock analysis.
• Connect to client environments to troubleshoot database-related stability and functionality concerns.
• Write, debug, and optimize complex T-SQL scripts and stored procedures.
• Serve as the escalation point for critical database and system-level issues reported by hospitals.
• Mentor junior team members and maintain detailed documentation for knowledge management.

Requirements

• Must be based in Canada with availability in PST / MST time zones.
• 7+ years of hands-on experience in SQL Server database administration or support.
• Deep familiarity with healthcare interoperability standards including HL7 and FHIR.
• Strong expertise in T-SQL, performance monitoring, and root cause diagnostics.
• Experience troubleshooting Windows Server and IIS environments.
• Excellent communication skills for daily interaction with hospital IT staff and vendors.

Nice to have

• Relevant Microsoft SQL Server or Windows Server certifications.
• Experience with healthcare integration engines like Rhapsody or Cloverleaf.
• Knowledge of networking, Active Directory, and secure transport protocols (SFTP/VPN).

Culture & Benefits

• Comprehensive support role with direct impact on healthcare system reliability.
• Opportunity to work on complex, high-stakes interoperability challenges.
• Collaboration with internal development teams and hospital infrastructure experts.
• Participation in proactive client environment reviews and long-term issue elimination.