Front Office IT Support Engineer (Fintech)

TL;DR

Front Office IT Support Engineer (Fintech): Supporting and operating mission-critical trading and electronic trading systems with an accent on real-time incident management, system stability, and performance tuning. Focus on active ownership of production platforms, collaborating with traders and developers, and investigating complex technical issues in high-pressure environments.

Location: Must be based in London, UK. No visa sponsorship provided.

Company

hirify.global is a tech-native consultancy delivering high value-added IT expertise to the financial services industry.

What you will do

• Provide front office IT support for live trading environments during market hours.
• Monitor real-time trading activity and ensure system availability and performance.
• Investigate and resolve production incidents and participate in change management.
• Manage real-time trading and market data configurations.
• Contribute to performance optimization and deployment of new releases.
• Collaborate with development and infrastructure teams to improve platform reliability.

Requirements

• Must be based in London, UK.
• No visa sponsorship available.
• Experience in IT support or trading support environments.
• Working knowledge of Linux/UNIX systems.
• Basic to intermediate SQL skills for production investigations.
• Strong analytical and problem-solving skills in production-critical environments.

Nice to have

• Prior front office or trading support experience.
• Knowledge of financial markets and trading concepts.
• Exposure to scripting or development activities (Python, Shell, Perl, Visual Basic).

Culture & Benefits

• Exposure to demanding front office trading environments and business users.
• Progressive technical and functional development paths.
• Human-sized consultancy structure with close support.
• Tailored training paths for career growth.
• Long-term opportunities across support, engineering, and development.