Customer Care Consultant (E-Commerce)

TL;DR

Customer Care Consultant (E-Commerce): Handling daily multi-channel communications with global customers for a retail platform with an accent on professionalism and customer-centric service. Focus on resolving customer issues, managing internal tracking documents, and collaborating cross-functionally across e-commerce departments.

Location: Remote, but must be based in and eligible to work in Taiwan

Company

HBX is a global e-commerce platform and retail destination for well-known and up-and-coming fashion and lifestyle brands.

What you will do

• Provide exceptional service across multi-channel customer communications.
• Handle cases with professionalism and a customer-centric mindset.
• Manage customer service documents for internal tracking and cross-team awareness.
• Collaborate cross-functionally with various e-commerce departments.
• Support the reporting manager with ad-hoc tasks and duties.

Requirements

• Degree, High Diploma, or Associate Degree.
• Experience in customer service, preferably within the e-commerce industry.
• Fluency in both Chinese and English (spoken and written).
• Must be based in and eligible to work in Taiwan.
• Experience with CRM, Case Management, Live Chat, and AI tools.
• Availability to work weekends, public holidays, and during the shift 13:00-22:00.

Nice to have

• Proficiency in basic administrative office suite software (MS Office, Google Drive).

Culture & Benefits

• Opportunity to establish a career in a leading global e-commerce culture.
• Exposure to trend-setting fashion and lifestyle brands.
• Remote work arrangement within the territory of Taiwan.