Associate, Resuscitation Support Centre (Healthcare)

TL;DR

Associate, Resuscitation Support Centre (Healthcare): Providing national-level customer and technical support for resuscitation education programs with an accent on account management and mid-level technical troubleshooting. Focus on resolving complex inquiries, ensuring data integrity in CRM/LMS, and supporting portal operations.

Location: Remote (Must be currently residing and legally entitled to work in Canada)

Salary: $45,000–$50,000

Company

hirify.global is a national organization dedicated to promoting health and saving lives by setting standards for resuscitation care in Canada.

What you will do

• Serve as the first point of contact for students and instructors, triaging and resolving inquiries with professionalism.
• Manage account administration, including duplicate merges, certificate lookups, and payment corrections.
• Ensure data integrity through audits of course records and instructor/PA activities.
• Provide technical support for the portal and online courses, resolving Docebo and Salesforce errors.
• Collaborate with Operations and Product teams to report bugs and support user acceptance testing (UAT).
• Utilize Copilot/AI to tailor and professionalize email communications.

Requirements

• Must be currently residing and legally entitled to work in Canada.
• Diploma or certificate from a post-secondary institution in Healthcare, Medical Terminology, or Administration.
• 2-3 years of experience in customer service, call centers, or administrative roles in fast-paced environments.
• Working knowledge of CRM/LMS tools, specifically Salesforce and Docebo.
• Strong critical thinking, conflict resolution, and de-escalation skills.
• Professional written and verbal communication skills.

Nice to have

• Bilingual proficiency in French and English.

Culture & Benefits

• Paid wellness days and personal days.
• Comprehensive health, medical, dental, and vision benefits.
• Flexible hybrid working arrangements.
• Reimbursement for mobile phones and home office setup.
• Inclusive work environment committed to equity, diversity, and inclusion.