Digital Product Manager (SaaS)

TL;DR

Digital Product Manager (SaaS/Telecom): Leading the development and evolution of the FLOW digital platform to unify connectivity services and automate the customer lifecycle with an accent on product strategy, API-driven architecture, and end-to-end digital customer journeys. Focus on building a scalable digital backbone, integrating internal and external systems, and introducing AI-driven automation to enhance operational efficiency.

Location: Hybrid in Singapore

Company

hirify.global is a global leader in providing wireless network solutions (LTE/5G and Starlink) for global enterprises across more than 100 countries.

What you will do

• Own the vision, strategy, and roadmap for the FLOW digital platform.
• Define and drive the end-to-end digital customer journey, including onboarding, quoting, ordering, and service management.
• Lead the design and development of a unified platform integrating customer portals, digital workflows, and APIs.
• Manage third-party vendor tools and determine build-vs-buy decisions for the digital ecosystem.
• Collaborate with Application Development and Business Analyst teams to translate business needs into technical execution.
• Drive continuous improvement by introducing automation, AI-driven insights, and consumer-grade UX.

Requirements

• 3–7+ years of experience in Product Management, Digital Platforms, or SaaS products.
• Proven experience delivering customer-facing digital platforms or portals.
• Strong understanding of API-driven architecture and system integrations.
• Expertise in requirements gathering and writing detailed PRDs with comprehensive acceptance criteria and user stories.
• Strong stakeholder management and communication skills.
• Must be based in Singapore (Hybrid).

Nice to have

• Experience with CRM platforms such as Salesforce.
• Background in telecommunications, connectivity, or enterprise technology.
• Familiarity with AI-enabled digital products or automation platforms.
• Experience taking a product from 0→1.
• Experience with JIRA for user story management.

Culture & Benefits

• Hybrid working approach combining office culture with work-from-home flexibility.
• Opportunity to make a real impact in a fast-paced, exponentially growing global tech company.
• Collaborative environment with a focus on diversity, equity, and inclusion.
• Professional growth within a global organization with operations across multiple continents.