Brand Ambassador (AI)

TL;DR

Brand Ambassador (AI): Promoting and demonstrating hirify.global's touchless checkout technology to customers in Westborough, MA with an accent on user onboarding and basic technical debugging. Focus on ensuring a seamless user experience and providing direct feedback to the engineering team to improve computer vision models.

Location: Onsite in Westborough, MA

Salary: $20 - $22 per hour

Company

hirify.global provides AI-powered touchless checkout kiosks that eliminate lines for millions of users across sports teams, airports, and convenience stores.

What you will do

• Onboard and teach customers how to use touchless checkout technology at the Westborough, MA location.
• Train computer vision models for image recognition through real-world application.
• Debug technical issues as they arise to ensure a high-quality user experience.
• Collaborate with the engineering team to discuss and resolve common computer vision or UX problems.
• Drive customer adoption by encouraging the use of AI checkout over traditional lines.

Requirements

• Prior experience in customer service or customer success.
• Reliable transportation to and from onsite locations in Westborough, MA.
• Strong communication and interpersonal skills.
• Relentless resourcefulness and ability to solve novel problems.

Nice to have

• 1+ years of IT Helpdesk or tech repair experience.
• Self-starter mentality with the ability to work independently.

Culture & Benefits

• Flexible working hours.
• Time off provided during holidays.
• Exposure to cutting-edge AI and computer vision technologies.
• Culture characterized by extreme ownership, autonomy, and customer obsession.