CX Specialist (Ecommerce)

TL;DR

CX Specialist (Ecommerce): Managing communication between users and partners to fight food waste with an accent on bilingual support and customer satisfaction. Focus on resolving inquiries via omnichannel tools, building sustainable partner processes, and advocating for user needs.

Location: Fully remote within Canada (Option to work from the Toronto office)

Salary: 48k - 50k CAD per annum

Company

A certified B Corp marketplace app connecting businesses with unsold food to consumers to reduce global food waste.

What you will do

• Serve as the primary point of contact for users and partners via email, chat, and phone.
• Manage inquiries through social media tools, including Facebook, App Store, Play Store, and Google Reviews.
• Handle priority situations with high care and proactively contact users and stores.
• Help build and implement processes to encourage partners and consumers to adopt sustainable lifestyles.
• Act as a brand ambassador and communicate customer needs to local and global internal teams.

Requirements

• Experience in Customer Service or Account Management.
• Full written and verbal proficiency in French and English.
• Must be based in Toronto with availability to work from Saturday to Wednesday.
• Experience working with CRMs such as Zendesk, Salesforce, Hubspot, or SAP.
• Detail-oriented mindset with the ability to stay focused during repetitive tasks.

Nice to have

• Previous experience working in a marketplace, large platform, or the Food Industry.

Culture & Benefits

• Opportunity to work in a social impact company and certified B Corp.
• Open company culture providing independence and room for creativity.
• Collaborative environment within an international team of over 1200 teammates.
• Professional development opportunities in a thriving, high-growth scale-up.

Hiring process

• Short video call with Talent Acquisition.
• Interview with the Hiring Manager.
• Case study evaluation.