Merchant Operations Generalist

TL;DR

Merchant Operations Generalist (SaaS/Fintech): Managing merchant onboarding, technical configurations, and operational issue resolution for a loyalty and customer engagement platform with an accent on POS and credit card network integrations. Focus on optimizing workflows, utilizing AI tools for process automation, and ensuring a high-quality merchant experience across technical touchpoints.

Location: Must be based in Canada with a proven record of working remotely.

Salary: $20 - $22 USD per hour

Company

hirify.global is a leading loyalty and guest engagement platform for restaurant brands, backed by elite investors and focused on data-driven customer relationship management.

What you will do

• Configure new merchant locations, loyalty programs, and POS integrations to ensure seamless platform onboarding.
• Manage the setup and compliance process for credit card-linked loyalty programs.
• Diagnose and resolve technical operational issues through cross-functional collaboration.
• Identify and implement process improvements using scripted automations and AI tools.
• Document best practices to enhance overall team efficiency and merchant experience.

Requirements

• Must be located in Canada and experienced in remote work.
• 1-3 years of experience in operations, technical support, or similar SaaS/retail roles.
• Strong diagnostic and problem-solving skills for resolving technical issues.
• Ability to thrive in a fast-paced environment while managing multiple tasks.
• Comfort utilizing AI tools to accelerate work and efficiency.
• Proficiency in translating technical issues into clear communications for stakeholders.

Nice to have

• Experience with Jira, Front, Zendesk, Google Sheets, Notion, or Salesforce.
• Background in the restaurant or retail industry.
• Proactive mindset for driving process improvement over mere task execution.

Culture & Benefits

• Collaborative culture focused on core behaviors like thinking boldly and encouraging diverse perspectives.
• Opportunity for professional growth with a track record of internal promotions.
• Remote-first environment built for distributed teams.
• Exposure to cutting-edge CRM and tokenization technology within the restaurant tech space.