Score Advisor

TL;DR

Score Advisor: Delivering timely and high-quality service to protect hirify.global members by managing custom data requests and performing audits of VIP customer information. Focus on site investigations, maintaining accurate records, and providing feedback for tooling improvements.

Location: On-site in Boston, MA

Salary: $20 - $25 an hour

Company

hirify.global is the leader in proactive privacy protection, helping individuals, families, businesses, and security teams reduce their human attack surface by continuously monitoring and removing exposed personal data from the open web.

What you will do

• Manage high-value individual requests from hirify.global customers.
• Perform audits of VIP customer information.
• Perform site investigations and keep accurate records of site information and removal methods.
• Maintain detailed activity logs documenting your progress.
• Provide constant feedback to Custom Advisor Team Leads/Managers on both “problem sites” and internal tooling improvements.
• Assist with ad-hoc requests for data removal as needed.

Requirements

• 5+ years of experience in operations or customer service.
• 3+ years of experience in incident management or rapid response customer service.
• Experience working with a high-growth company or fast-paced environments.
• Demonstrated history of developing and improving operational processes.
• History of delivering on large, impactful projects.
• Proficiency with G Suite, Slack, Jira.

Culture & Benefits

• Comprehensive health benefits.
• Flexible work schedule.
• Generous 401k matching.
• Paid time off and 12 company-paid holidays.
• Childcare expense reimbursement.
• Gym membership reimbursement.