Lifecycle Operations Manager (AI)

TL;DR

Lifecycle Operations Manager (AI): Building the operational backbone to drive stronger lifecycle execution, from onboarding to renewal, with clarity, consistency, and impact. Focus on improving lifecycle processes, automation, and CRM data quality.

Location: Montreal, Quebec, Canada; London, UK; Weert, Netherlands; Quebec City, Canada. This role offers in-person, hybrid, and remote work modes.

Company

hirify.global is a Quebec-based company, pioneer in AI-powered search and recommendations, using AI technologies and intelligent search to personalize every digital experience.

What you will do

• Design and operationalize lifecycle frameworks across onboarding, adoption, expansion, and renewal.
• Build scalable playbooks that guide account teams on when and how to engage customers.
• Track customer health signals to identify risks and growth opportunities early.
• Ensure renewal readiness by providing actionable insights and visibility across the portfolio.
• Partner with Revenue Operations, Product, and customer-facing teams to align lifecycle execution with revenue goals.
• Continuously improve lifecycle processes, automation, and customer relationship management (CRM) data quality.

Requirements

• 3–6+ years in Renewals, Customer Success Operations, Revenue Operations, or lifecycle management in a SaaS environment.
• Strong analytical skills with experience working with customer usage data and lifecycle metrics.
• Experience supporting renewals, subscription models, or customer lifecycle programs.
• Ability to build and scale operational processes across cross-functional teams.

Nice to have

• Experience in enterprise software or artificial intelligence (AI)-driven platforms.
• Familiarity with consumption-based or hybrid subscription models.
• Experience building lifecycle playbooks, health scoring models, or renewal frameworks.
• Strong knowledge of CRM and revenue systems, with a focus on forecasting and reporting.

Culture & Benefits

• hirify.global encourages all qualified candidates to apply regardless of age, gender, disability, gaps in CV, national or ethnic background.
• hirify.global is a collaborative, diverse, and trusting place to work filled with talented and passionate people.
• Employees are encouraged to continuously seek new challenges and test roads no one else has ever explored.