Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Driving post-sale customer health through proactive account management with an accent on product adoption, identifying upsell and cross-sell opportunities, de-escalating issues, and reducing churn. Focus on building strong, trust-based relationships that foster engagement, retention, and growth.

Location: United States

Company

hirify.global is the leading business management system designed for the needs of barbers, shop owners, and their communities.

What you will do

• Drive post-sale customer health through proactive account management.
• Ensure product adoption and reduce churn across your book of business.
• Identify upsell and cross-sell opportunities.
• Build strong, trust-based relationships with customers.
• Act as the voice of the customer, providing strategic insights to leadership.
• Champion a customer-first culture that supports long-term success.

Requirements

• Experience in customer success or account management.
• Proven ability to build strong, trust-based relationships with customers.
• Excellent communication and interpersonal skills.
• Ability to identify and de-escalate issues.
• Experience with product adoption and churn reduction strategies.

Culture & Benefits

• Be part of a company trusted by more than 30,000 barbers across 5,000+ shops worldwide.
• Work in a customer-first culture that supports long-term success.
• Contribute to a business management system designed for the needs of barbers and shop owners.