Customer Success Associate (iGaming)

TL;DR

Customer Success Associate (iGaming): Managing customer inquiries and troubleshooting issues across multiple channels with an accent on sports betting and online gaming services. Focus on maintaining high service standards, resolving escalations efficiently, and adhering to strict KPIs within a high-pressure environment.

Location: Must be based in and available to work from the office in Mbombela (Nelspruit), South Africa

Company

hirify.global is a leading online sports betting and gaming entertainment company.

What you will do

• Manage customer inquiries via phone, chat, email, and social media.
• Use service desk tools to record, track, and escalate customer issues.
• Troubleshoot problems and guide customers through self-service knowledge base solutions.
• Prioritize and manage multiple open cases simultaneously while following up with internal teams.
• Adhere to company SLAs, performance standards, and internal procedures.
• Work on rotating shifts, including morning, afternoon, and night rotations.

Requirements

• Minimum of 3 years of customer support experience.
• Must be able to work onsite in Mbombela (Nelspruit).
• Experience in the online gaming or sports betting industry.
• Excellent verbal and written communication skills.
• Proficiency with support platforms such as Freshdesk, Jira, or Zendesk.
• Ability to thrive in a fast-paced environment and handle demanding customers.

Culture & Benefits

• Work within a collaborative team environment.
• Focus on professional development and career growth.
• High-impact role in a dynamic, fast-moving gaming environment.
• Competitive performance-based KPIs.