Customer Support Specialist

TL;DR

Customer Support Specialist: Providing professional technical assistance for B2B e-identity SaaS solutions with an accent on ticket management, issue troubleshooting, and system validation. Focus on delivering outstanding customer experiences, maintaining accurate documentation, and collaborating with cross-functional teams in a hybrid environment.

Location: Must be based in Vilnius, Lithuania. This is a hybrid position requiring regular office attendance.

Salary: 2300–2750 EUR/month gross.

Company

hirify.global is a pan-European digital identity company providing trusted authentication, electronic signing, and onboarding solutions for the financial, public, and enterprise sectors.

What you will do

• Provide professional assistance to B2B customers via ticketing systems and phone.
• Log, validate, and categorize support requests with a focus on timely resolution.
• Investigate and diagnose technical issues using systematic problem-solving methods.
• Collaborate with internal teams to address complex customer needs.
• Maintain and update internal and customer-facing support documentation.
• Participate in ongoing training to represent the company with professionalism.

Requirements

• Right to live and work in the EU is required.
• Minimum of 1 year of experience in customer support or a related field.
• Excellent written and verbal communication skills in English.
• Strong analytical and troubleshooting capabilities.
• High attention to detail and accuracy.
• Commitment to delivering value-driven support in a customer-oriented role.

Nice to have

• Previous experience working in a tech company.
• Familiarity with help-desk systems.
• Proficiency in Dutch (written and verbal) is highly appreciated.

Culture & Benefits

• Hybrid work style with flexible office attendance.
• Tailored benefits package and wellness support, including the Headspace app.
• Work-life balance with extra paid days off during summer and Christmas.
• Continuous growth opportunities with quarterly development talks and dedicated training time.
• International environment with the opportunity to work from other hirify.global offices for 2 months per year.
• Modern, pet-friendly office in the Paupys district with an outdoor terrace.