IT Support Engineer

TL;DR

IT Support Engineer (System Engineering): Providing day-to-day IT support for employees in Tokyo with an accent on troubleshooting hardware, software, and network issues. Focus on managing onboardings, maintaining endpoint security systems, and ensuring seamless operations across three office locations.

Location: Must be based in Tokyo, Japan (Hybrid role)

Company

hirify.global is a leader in Embodied AI technology, developing foundation models and autonomous driving software to navigate complex environments.

What you will do

• Provide timely support for laptops, mobile devices, printers, and peripherals.
• Manage hardware provisioning, including onboarding and off-boarding tasks.
• Monitor endpoint management systems and maintain core business tools like GSuite and Slack.
• Perform network troubleshooting and maintain A/V equipment in meeting rooms.
• Document technical procedures and track issues via the internal ticketing system.

Requirements

• 1–2 years of professional experience in IT support or systems administration.
• Business-level fluency (JLPT N1 or equivalent) in Japanese is required.
• Fluency in English (written and spoken) is required.
• Familiarity with macOS, Windows, and Linux environments.
• Experience with identity platforms like Okta or Azure AD.
• Strong service-oriented communication skills.

Nice to have

• Basic understanding of networking concepts (IP, DNS, DHCP, VPN).
• Experience with endpoint management tools like Kandji or Intune.

Culture & Benefits

• Hybrid working policy promoting time together in offices and workshops.
• Exposure to cutting-edge autonomous vehicle technology.
• Inclusive work environment that values diverse perspectives.
• Opportunities for professional growth and skill development in a fast-paced environment.