Airport Field Support Consultant

TL;DR

Airport Field Support Consultant (IT Support): Managing hardware and software systems in an airport environment with an accent on diagnostic troubleshooting and service reliability. Focus on resolving technical issues, documenting incidents, and maintaining high performance for critical airport infrastructure.

Location: Must be based in Fukuoka or Sapporo, Japan

Company

hirify.global is an independent technology consulting firm providing guidance and solutions to businesses across over 60 countries.

What you will do

• Provide Level 2 support for critical hardware and software airport systems.
• Diagnose, troubleshoot, and resolve technical issues to ensure minimal downtime.
• Collaborate with IS&D teams and airport staff to maintain service reliability.
• Document technical interventions, incidents, and preventive actions.
• Contribute to the continuous improvement of support procedures and documentation.

Requirements

• 1–3 years of experience in IT Support roles.
• Strong knowledge of hardware and software troubleshooting.
• Japanese: Native proficiency required.
• English: Communicative proficiency required.
• Bachelor’s degree in IT, Computer Science, or a related field.
• Ability to work in a dynamic, fast-paced environment.

Culture & Benefits

• Opportunity to join a fast-growing international organization.
• Friendly, collaborative culture with a flat organizational structure.
• Focus on people development, regular follow-ups, and continuous training.
• Exposure to innovative projects in the aviation and technology sectors.

Hiring process

• Initial brief call to understand motivations and alignment.
• Approximately 3 interviews with the line manager and relevant team members.
• Technical assessment or case study depending on the specific role requirements.