IT Support Engineer

TL;DR

IT Support Engineer (System Engineering): Providing internal IT support for a mixed Windows and macOS environment with an accent on ticket management and user assistance. Focus on resolving hardware and software issues, managing onboarding/offboarding processes, and improving internal IT documentation.

Location: Must be based in or able to work from Tokyo with regular in-office presence.

Company

hirify.global is a leading cross-border payment gateway in Japan, providing payment infrastructure and developer-friendly APIs to merchants worldwide.

What you will do

• Act as the primary point of contact for internal IT support requests.
• Troubleshoot hardware, software, connectivity, and access issues.
• Manage tickets using Jira Service Management, prioritizing and documenting resolutions.
• Support employee onboarding and offboarding, including laptop setup and account provisioning.
• Perform device management tasks and maintain MDM policies.
• Contribute to internal IT guidelines and process improvements.

Requirements

• Experience supporting Windows and/or macOS environments.
• Fluency in both Japanese and English.
• Must be able to work in the office in Tokyo.
• Familiarity with ticketing systems (Jira preferred).
• Foundational understanding of Google Workspace and MDM concepts.
• Strong organizational and communication skills.

Nice to have

• Service-oriented attitude and proactive problem-solving mindset.
• Curiosity about systems and ability to work in a growing environment.

Culture & Benefits

• Hybrid work system allowing both remote and office time.
• Full social insurance including health insurance.
• Annual salary increases and semi-annual profit sharing.
• Subsidized language training and annual self-study support.
• Access to sports clubs and recreation facilities.