Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Driving customer retention and growth for an enterprise-level wellness platform with an accent on product adoption and strategic partnership. Focus on leveraging data-driven insights to solve complex client challenges and influencing stakeholders to ensure maximum platform value.

Location: Seattle, Washington, United States

Salary: $85,000 – $110,000 USD

Company

hirify.global provides an all-in-one, cloud-based software solution for the beauty and wellness industry, helping over 30,000 businesses globally streamline operations and improve customer retention.

What you will do

• Develop strong, long-term relationships with customers to understand their business needs and drive platform adoption.
• Become a subject matter expert in the platform to proactively identify and deliver value to clients.
• Analyze customer challenges and independently develop effective solutions to enhance business outcomes.
• Leverage data and insights to guide decision-making and identify opportunities for account expansion.
• Lead strategic discussions with executive stakeholders to influence positive change within their organizations.
• Collaborate cross-functionally with sales, marketing, and product teams to ensure a seamless customer journey.

Requirements

• Experience in a SaaS, technology, or customer-facing role.
• Strong problem-solving, analytical, and critical-thinking skills.
• Proven ability to interpret data for strategic decision-making.
• Excellent communication and interpersonal skills with executive presence.
• Ability to prioritize multiple accounts and manage complex topics independently.
• Must have authorization to work in the United States.

Nice to have

• Background in the wellness, beauty, or fitness industries.
• Proficiency in CRM tools and data analytics platforms.

Culture & Benefits

• Be part of a high-growth unicorn company transforming the global beauty and wellness industry.
• Work in a collaborative and dynamic environment with experienced industry leaders.
• Strong commitment to professional development, continuous learning, and career advancement.
• Inclusive workplace that prohibits discrimination and supports equal opportunity employment.