Customer Service Admin (Hybrid)

TL;DR

Customer Service Admin (Hybrid): Supporting the Global Renewal Specialist team by managing administrative tasks related to renewals, add-ons, and upgrades with an accent on quote generation and CRM hygiene. Focus on ensuring accurate data entry, managing quote proration, and maintaining high standards of customer service while collaborating effectively with the sales operations team.

Location: Must be based in São Paulo, Brazil (Hybrid position).

Company

hirify.global is a global leader in Human Risk Management, securing over 70,000 organizations with AI-powered training and technical defenses.

What you will do

• Generate and revise renewal, add-on, and upgrade quotes for existing customers.
• Review discounts, payment terms, and proration to ensure accuracy before processing.
• Perform opportunity hygiene reviews to ensure correct CRM data entry and staging.
• Submit won opportunities for final processing.
• Assist in training new team members and monitor daily performance statistics.
• Handle custom quote requests as needed by the renewal team.

Requirements

• Resume must be submitted in English.
• Initial interview will be conducted in English.
• Proficiency in MS Office (Word, Excel) and Google Workspace (Gmail, Docs).
• Strong verbal and written communication skills in English.
• Excellent time management and organizational abilities.
• Located in or able to work from the São Paulo office.

Nice to have

• Previous experience with Salesforce or similar CRM software.
• Experience in an administrative or customer-facing support role.

Culture & Benefits

• Company-wide bonuses tied to monthly sales targets.
• Tuition and certification reimbursement programs.
• Employee referral bonuses and adoption assistance.
• Modern, high-tech work environment in São Paulo.