Senior Technical Account Manager (Cybersecurity)

TL;DR

Senior Technical Account Manager (Cybersecurity): Serving as the trusted technical voice for customers, helping them implement, adopt, and get long-term value from the hirify.global platform with an accent on onboarding, resolving technical challenges, and providing strategic direction. Focus on driving product adoption, ensuring long-term success, and playing a key role in making Oasis the go-to platform for NHI security.

Location: Remote (United States)

Company

hirify.global is redefining how enterprises manage access in the age of AI, providing a platform to manage access risks.

What you will do

• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
• Lead the technical onboarding process for new customers, ensuring a smooth and positive experience.
• Establish and maintain strong relationships with key stakeholders, serving as a strategic advisor and partnering with company leadership.
• Monitor customer usage and engagement, identifying opportunities for upselling and renewals.
• Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products.
• Manage the customer life cycle experience from onboarding onward, providing ongoing customer value through strategy sessions, training, and QBR meetings.

Requirements

• 5+ years of experience in customer facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer).
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
• Extensive experience providing Cyber/Identity solutions to big enterprise customers.
• Experience interfacing with technical end customers, for example: IT practitioners, Developers, DevOps, Identity & Security Teams.
• Experience with increasing customer satisfaction, adoption rates, and retention.
• Must be based in the United States.

Nice to have

• Experience building and operating in an early stage company.

Culture & Benefits

• Opportunity to work for a leading innovator in cybersecurity funded by top tier venture capital firms.
• Competitive compensation package and comprehensive benefits.
• Dynamic and international work environment with a focus on continuous learning and professional development.
• Opportunity for career growth and advancement within a rapidly growing organization at the forefront of cybersecurity innovation.