Analyst, Member Experience (Medtech)

TL;DR

Analyst, Member Experience (Medtech): Driving NPS through deep, technical analysis and systematic operational improvements as the company scales, with an accent on identifying patterns, root causes, and early warning signals in member feedback and NPS data. Focus on translating analytical insights into actionable recommendations for Product, Operations, and Clinical teams, and leading cross-functional initiatives driven by data to ensure durable processes and measurable outcomes.

Location: US - Remote for those outside the NYC area. NYC employees are hybrid

Salary: $90,000 - $125,000 per year

Company

hirify.global's mission is to detect cancer early for everyone in the world through AI-powered MRI screens and comprehensive blood testing solutions.

What you will do

• Analyze member feedback and NPS data to identify patterns and root causes.
• Design solutions that eliminate recurring issues at the system level.
• Build analytics and reporting directly from raw data using SQL and lightweight tooling.
• Leverage AI tools to prototype workflows, automate analysis, and accelerate insight generation.
• Translate analytical insights into actionable recommendations for Product, Operations, and Clinical teams.
• Present data driven recommendations to senior leadership and drive accountability for outcomes.

Requirements

• Advanced SQL skills with experience building analytics from raw datasets.
• Hands-on experience using AI tools to prototype, automate, and accelerate analytical or operational workflows.
• Proven ability to identify root causes in customer feedback and drive measurable improvements in member satisfaction metrics.
• Demonstrated ability to translate member insights into actionable recommendations for various teams.
• Exceptional written and verbal communication skills.
• 3+ years in analytics, data, operations, or customer experience roles with demonstrated impact.

Nice to have

• Python or scripting experience.
• Experience in healthcare, medical, or regulated service environments.
• Experience with direct-to-consumer or high-touch service products.
• Startup or high-growth environment experience.

Culture & Benefits

• Comprehensive health, dental, and vision plans for you and your family.
• Wellness and commuter benefits.
• Competitive vacation policy.
• A culture that emphasizes learning with a professional development budget.
• Opportunity to directly impact our mission of saving lives through early cancer detection.